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You can return disliked goods within 14 calendar days of receiving the purchase. The money will be refunded within 10 days after we receive your shipment, to the bank account or debit card from which the payment was made. Depending on your payment method, refunded money will issued back to your account 1-2 working days if you paid as bank transfer and 3-4 working days if you paid by card.

Requirements for the returned item:

• The item must have a label;
• The item cannot be damaged;
• The appearance of the product has not changed substantially;
• The product is packed in suitable packaging to prevent damage during transportation.
• When returning an item, it is necessary to provide its procurement document or a list of items received with the shipment. 
• The cost of returning unsatisfied goods is paid by customers.

Goods Return Information

You can return the goods:

Through your chosen courier or local postal registered parcel addressed to:

Sian Group OÜ

Rotermanni Smartpost parcel terminal, Estonia

Phone: +372 5814 6336

The cost of returning unsatisfied goods is paid by the customer. The money will be returned to your bank account within 10 business days.

Please be sure to add our company name, full address, and phone number on the returning parcel with all suggested return options:

Sian Group OÜ

Rotermanni Smartpost parcel terminal, Estonia

Phone: +372 5814 6336

Once we receive your order we will process it as soon as possible and we won't be able to make any changes after you receive the confirmation email.

After receiving the payment, we usually prepare the orders within 1-4 working days and then hand them over to your chosen shipping method.

New with tag: Item has no flaws, comes with labels or in the original packaging. Please read full describtion.

Used-excellent: Item doesn‘t have any visible disadvantages from the outside, but it could be minor signs of wear inside of the item. Please read full description.

Used-good: Item has some disadvantages and visible signs of wear from the outside and inside of the item. Please read full description.

Used-fair: Item has a number of disadvantages, with signs of wear and tear. Please read full distribution.

*All goods sold by 2ndchapter are second-hand and do not have original packaging, labels and certificates confirming the quality and originality of the product.

**Before wearing purchased second hand goods, we recommend to wash or dry clean it.